Privacy Policy

Last updated: 1 March 2026

Introduction
‍Steradium Pty Ltd (ABN 93 696 450 361) ("Steradium", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you agree to the practices described in this policy.

‍1. What Personal Information We Collect
‍We may collect the following types of personal information: your name, email address, phone number, and business name; details you provide when contacting us or booking a consultation; IP address, browser type, and pages visited; billing and payment details processed securely via third-party providers; and records of correspondence with us. We only collect information that is reasonably necessary for our business functions.

‍2. How We Collect Personal Information
‍We collect personal information directly from you when you complete a contact form, book a consultation, or engage our services; automatically through cookies and analytics tools when you visit our website; and from third parties such as referral partners, with your consent where required. If you provide us with personal information about a third party, you confirm you have their consent to do so.
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‍3. Why We Collect and Use Your Personal Information
‍We collect and use your personal information to: respond to enquiries and deliver our services (AI consulting and talent outsourcing); send relevant communications about our services and proposals; improve our website and service offerings; process payments and manage client accounts; comply with our legal obligations; and protect the safety and security of our business and clients. We will not use your personal information for any other purpose without your consent, or as otherwise required by law.

‍4. Disclosure of Personal Information
‍We may share your personal information with: service providers who assist in operating our website, processing payments, or delivering services (e.g. CRM platforms, email tools, cloud hosting) under confidentiality obligations; professional advisors such as lawyers and accountants; and government or regulatory authorities where required by law. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

‍5. Overseas Disclosure
‍Some of our third-party service providers may be located outside Australia, including in the Philippines, the United States, and the European Union. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles (APP 8).

‍6. Data Security
‍We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include end-to-end encryption for data in transit, role-based access controls limiting internal access, secure API integrations with third-party platforms, and regular review of our security practices. No method of Internet transmission is 100% secure and we cannot guarantee absolute security.

‍7. Cookies and Tracking Technologies
‍Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. We may use third-party analytics tools such as Google Analytics, which may collect information sent by your browser as part of a web page request. Disabling cookies may affect the functionality of certain parts of our website.

‍8. Access and Correction
‍Under the Australian Privacy Act 1988 (Cth), you have the right to request access to, and correction of, the personal information we hold about you. To make a request, please contact us at privacy@steradium.com. We will respond within 30 days. In some circumstances we may refuse access and will provide written reasons if we do so.

‍9. Complaints
‍If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve your concern. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

‍10. Retention of Personal Information
‍We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

‍11. Links to Third-Party Websites
‍Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies before providing any personal information.

‍12. Changes to This Policy
‍We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

‍13. Contact Us
‍For privacy enquiries, access or correction requests, or complaints, please contact:Email: privacy@steradium.com
‍Website: www.steradium.com

Steradium Pty Ltd (ABN: 93 696 450 361)
81-83 Campbell Street, Surry Hills
NSW 2010, Australia